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Frequently Asked Questions

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No, each Parcel Wizard ID is unique to its user and must be used only by you. Registration is easy and quick so encourage friends to sign up and become Parcel Wizard Club members themselves so that they can enjoy the benefits
Yes, provided that your primary contact phone number or email address has been included in your delivery information. If they are there, we'll know you're a Parcel Wizard Club member and your delivery preferences will be adhered to.
Some retailers don't allow change of address for security reasons. Or, the delivery may already have been in the DPD system before the alternative address Schedule was set up. Contact Parcel Wizard Customer Services at E: parcelwizard@dpd.ie with the consignment number and we'll double check for you.
Any claim for damaged goods must be made in writing to parcelwizard@dpd.ie within 7 days of receipt of the goods. This will initiate the insurance claims process. The level of cover for each consignment is the cost of replacement goods or €100 per consignment, whichever is the least. DPD cannot be held liable for any consequential loss suffered as a result of damaged or lost goods. Please see our Trading Terms and Conditions for comprehensive details of cover. Parcels containing glass, china etc. are not covered by insurance and no insurance claim will be issued in respect of such goods. On occasion DPD may request inspection of damaged goods, and proof of purchase is required as supporting evidence to all claims. Please allow 21 working days for claims to be settled.
First check the status of your delivery in the My Deliveries section. If you need further help, contact Parcel Wizard Customer Services at E: parcelwizard@dpd.ie
Pickup is DPD Ireland’s network of parcel shops. We have several hundred throughout the country so there should be one close to where you live and work or go to college. You can opt to have your parcels delivered to a Pickup point - just set up a Schedule in your Calendar with your closes Pickup Point as the delivery location. Or you can opt for delivery to Pickup when we send you your text, email or push notifications prior to delivery. There’s generally a Pickup Point within 15 minutes of rural addresses, and 5 minutes of urban addresses – check the Pickup Point locator to find the one closest to you. You can also return parcels through Pickup too. Find out more by clicking the Returns button on the Parcel Wizard dashboard.
The Virtual Address is a dedicated DPD depot in Northern Ireland use of which allows users to avail of the often reduced or free delivery that many UK e-tailers offer within the UK.
You can do this via the Manage Delivery link we send in your messages but a 24 hour delay may be incurred. If the parcel has already been delivered to the Pickup Point, we can't redirect it to another location.
All your current parcels will be visible in the My Deliveries section of the App and dpdparcelwizard.ie. You can also review historical deliveries.
Simply go to www.dpd.ie where you'll find lots of information on the comprehensive range of services provided by DPD Ireland.
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