Any claim for damaged goods must be made in writing to firstname.lastname@example.org
within 7 days of receipt of the goods. This will initiate the insurance claims process. The level of cover for each consignment is the cost of replacement goods or €100 per consignment, whichever is the least. DPD cannot be held liable for any consequential loss suffered as a result of damaged or lost goods. Please see our Trading Terms and Conditions
for comprehensive details of cover. Parcels containing glass, china etc. are not covered by insurance and no insurance claim will be issued in respect of such goods. On occasion DPD may request inspection of damaged goods, and proof of purchase is required as supporting evidence to all claims. Please allow 21 working days for claims to be settled.