HELP

Search The FAQs

Frequently Asked Questions

[Expand All]| [Hide All]
You have three options:
a) you can pre-pay on dpdparcewizard.ie,
b) we’ll contact you once your parcel is received at the Virtual Address and you can pay then, or
c) if you’ve opted for delivery to a Pickup Point you can pay there.
When making an online purchase, when you're entering your delivery address, include your Parcel Wizard ID in the first line of the address. This will identify you as a Parcel Wizard club member as your parcel moves through the DPD delivery system. Also make sure that you've entered the mobile number and email address that you registered with on Parcel Wizard. We'll use any one of these pieces of information to identify you and to send you updates about your parcel delivery. If you’re ordering from a UK-based website and want to use the Parcel Wizard Virtual Address service, make sure to use the Virtual Address details. See the Parcel Wizard Virtual Address pages on our website and the App.
It costs €3.85 from the Virtual Address to your selected address in Ireland.
We hold parcels for a maximum of 21 days before they are returned to sender. Parcels which have been delivered to a Pickup Point are held at the Pickup Point for six days before being returned to sender. Parcels which have travelled under the UK Virtual Address service will be held for a total of 21 days before being destroyed.
Register now - and if the parcel hasn't yet come into the DPD network, you still have time to register your delivery preferences. If the parcel is already with DPD and you have your DPD tracking number, you can check its status on www.dpd.ie. You can contact your local depot for an update on the status of the delivery. Details of your local depot can be found on www.dpd.ie/depot-finder
You should use enter your address as follows:
Mr. Joe Bloggs
PW123456
DPD Parcel Wizard
Units 3 & 5, Trench Park,
Trench Road
Mallusk
BT36 4TY
UK
If your e-tailer is not currently shipping with DPD, then Parcel Wizard won't be able to help you to manage your delivery. You should still include your Parcel Wizard ID in the address field anyway as they may use DPD to ship to you in the future and, as your details and delivery preferences will be registered, you can start enjoying the benefits straight away. BUT, if you’ve used the “Parcel Wizard UK Virtual Address” when shopping on line, DPD will be looking after delivery from the Parcel Wizard UK Virtual Address onwards and you can manage your delivery through your Parcel Wizard Calendar or via the links in the notifications about delivery.
No, each parcel is treated as an individual consignment and carries its own charge.
Yes, go to the Returns section on the Parcel Wizard Dashboard. If the etailer that you wish to return to features in the drop down list, then you can return via any one of our Pickup locations. Just follow the instructions on the website. Or your etailer may have included a Return label with your delivery which instructs you how to return via DPD.
No, at the moment we do not deliver on Saturdays or Bank Holidays.
Page 1 of 8