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Frequently Asked Questions

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This dedicated number can be used by Parcel Wizard members if requested by UK etailers: 02891 240365. Please note that this isn't a customer services number and won't always be manned.

You’ll receive notifications from us via SMS, email and push telling you from what time your parcel will be available for collection. Once the parcel arrives at the Pickup Point, you’ll receive another message with your secure PIN which you must provide to the Pickup personnel in order for your parcel to be released.
As long as the parcels originate from within the EU and the retailer you purchase from has a delivery option to Northern Ireland. However, DPD is not responsible for any charges on delivery – e.g. Payment on Delivery, customs duties etc. and deliveries of this nature will not be accepted into the Parcel Wizard UK Virtual Address.
This depends on the courier the retailer you purchased from uses for their deliveries. Once your parcel is delivered into the Parcel Wizard Virtual Address, we will deliver it to you within 2 working days. If your PWID is not visible on the package when we receive it, it may delay the parcel reaching you.
DPD Ireland is the only courier to offer this unique delivery management service - we want to give you as much flexibility as possible.
Yes. You will enjoy all of the benefits and functionality of Parcel Wizard when you include your unique Parcel Wizard ID.

If your parcel is outside the Parcel Wizard UK Virtual Address weight and dimension restrictions, we will accept delivery and will contact you to arrange payment. Please note we will not accept any parcel that is over 31kg in weight. 

The maximum consignment weight under the Parcel Wizard Virtual Address service is 20kg and the maximum box dimensions are 40cm x 40cm x 60cm. 

If your parcel is outside these limits, the following charges will apply: 

€3.85 for first 20kg plus a surcharge of €10 per consignment plus 74c per additional kg over 20kg 

If your box is outside the size dimensions, please use the following calculation to assess charges (if your box is large but weighs less than 20kg, a surcharge may still be applied so do check!)

(L x W x D)/6000 = kg 

e.g. So a box of 60cm x 60cm x 60cm is calculated as (60 x 60 x 60)/6000= 36kg Charges will be: €3.85 + (16 x 0.74) + €10 = €25.69

DPD Parcel Wizard UK Virtual Address will not accept receipt of any parcel where duty, VAT or any other payment is required.
We’ll hold your parcel for six days. We’ll send you notifications to remind you to collect but after six days your parcel will be collected by the DPD driver from the Pickup Point and returned to the sender.
As a DPD Parcel Wizard Member you'll be able to do the following:
  • - Manage your calendar and create schedules for future deliveries on your PC, laptop, tablet or phone.
  • - Receive text, email and push notifications about where your parcel is at different stages of the delivery journey.
  • - Receive our special PredictTM alert on the morning of delivery - we'll give you a 1 hour window within which your delivery will be made.
  • - Select an alternative delivery address from a list of up to twelve possible other delivery locations that you have registered with Parcel Wizard.
  • - Opt to have your parcel delivered to one of our Pickup Points – located at a convenience store or garage near you.
  • - Pin your exact location to a map.
  • - Check the status of your deliveries.
  • - Use the “Parcel Wizard UK Virtual Address” service – our UK virtual address - so that you can benefit from lower cost deliveries from etailers based in the UK.
  • - Use our Pickup Network to return unwanted items – just check whether the etailer you want to return to is listed in the Returns section of Returns will be available via the App in the near future.
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