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Frequently Asked Questions

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Go to "My account" on or the “My account” section of the App. Scroll to the end of the page and select "Deactivate account". You can re-activate your account again by logging back into DPD Parcel Wizard.
Yes, everyone can register. Even if they have not purchased online up to now or even received a parcel from a courier. If they receive deliveries from DPD in the future, then they'll reap the benefits of being a registered Parcel Wizard Club member.
It allows ROI residents the possibility of availing of free or cheaper delivery options that e-tailers offer within the UK – check the e-tailers delivery terms. Some UK based e-tailers only deliver within the UK. By using the Virtual Address, purchases from such e-tailers can be ordered and delivered to the ROI. And you can enjoy all of the benefits of Parcel Wizard – such as Managing your calendar and creating schedules for future deliveries.
Once you log back onto the Parcel Wizard App or, your Parcel Wizard ID will be visible on the home page.
Parcel Wizard is a unique service brought to you by DPD Ireland. Parcel Wizard enables you to manage your deliveries to suit your busy lifestyle. It also gives you access to the Parcel Wizard UK Virtual Address service where you can benefit from lower cost deliveries from UK etailers.
You''ll need to delete the Existing Schedule and create a new one. Click on the date on the Calendar. Select Delete. Once you have deleted the Schedule, simply create another new Schedule.
You can register three mobile contact numbers, one of which will be the primary one to which text notifications about your delivery will be sent.
You can store three email addresses on your Parcel Wizard account, one of which will be the primary one to which email notifications about your delivery will be sent.

DPD Parcel Wizard uses the personal data that you have provided for the purpose of parcel delivery and collection. For example, we will contact you in the event that you have a parcel due for collection or delivery. All data is stored safely and securely. Please check here for our privacy policy.

Please follow the guidelines on the 'Forgot my Password' section of the Parcel Wizard website. You will receive an email to your default email address with instructions to allow you to change your password.

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