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Frequently Asked Questions

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I'm an online retailer, how can I make this service benefit me?
If you are an online retailer who ships with DPD it would be of great benefit to your customers for them to be registered members of DPD Parcel Wizard. It will give them more control over the delivery process avoiding the frustrating delays all too commonly experienced with online purchases these days. Contact parcelwizard@dpd.ie to discuss putting a DPD Parcel Wizard link on your site. We'll also feature your logo on our "Customer Carousel"
Who can use DPD’s Parcel Wizard UK Virtual Address service?
Any private consumer who has registered with DPD Parcel Wizard can use the service.
What details do I need to provide to become a Parcel Wizard Club Member?
Initially you'll need to enter name, email address, a password and your mobile number. After that, you’ll be prompted to update your home address and pin your address to our map which will help us to find you when we're delivering your parcel.
I've lost my mobile phone, do I need to create a new account?
No, you can use your login and password on any device. If you've changed number though, you'll need to update your primary details in the My Account section.
Why should I use Parcel Wizard UK Virtual Address?

Check on your chosen etailers website- frequently they offer much cheaper (often free) delivery to UK address and often they only ship a selection of products to ROI so you will have access to a wider range of items.

I've moved house, do I need to create a new account?
No, you can simply log into your account and amend the details in the “My Account” section.
How do I deactivate my account?
Go to "My account" on http://www.dpdparcelwizard.ie or the “My account” section of the App. Scroll to the end of the page and select "Deactivate account". You can re-activate your account again by logging back into DPD Parcel Wizard.
What does Schedule Override mean?

If your schedule changes temporarily you can let Parcel Wizard know by overriding a recurring Schedule by flagging the date with "schedule override" and specifying your new delivery preference for that date..

Can anyone register with Parcel Wizard, even if they have not used DPD before?
Yes, everyone can register. Even if they have not purchased online up to now or even received a parcel from a courier. If they receive deliveries from DPD in the future, then they'll reap the benefits of being a registered Parcel Wizard Club member.
Is it possible to track my parcel using the Parcel Wizard UK Virtual Address service?

Yes, once the parcel has been received by DPD into the Parcel Wizard UK Virtual Address, we will match it to your account and once matched we will let you know by email and SMS. The status will then be visible in the My Deliveries section.

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